CITY OF BURBANK FILM PERMIT OFFICE

The City of Burbank Film Permit Office underwent a dramatic digital transformation, evolving from a paper-driven bureaucracy to a streamlined online ecosystem. Initially, production companies and location managers faced the time-consuming burden of in-person visits for every permit submission, amendment, and payment. BHM revolutionized this process by developing a sophisticated online portal that digitized the entire permitting workflow, enabling remote submissions and integrated payment processing while facilitating seamless collaboration between multiple city departments, including Fire, Parks, and Public Works.

Building on this successful digital foundation, we launched version 2.0 three years later, implementing a host of data-driven improvements and feature enhancements based on real-world usage patterns and user feedback. The updated platform further optimized the permitting process and introduced new capabilities to better serve Burbank’s thriving film industry. Additionally, we developed an Archive website where users can access historical permits from the original system, ensuring continuity and transparent access to past records. This comprehensive digital solution has transformed what was once a cumbersome, manual process into an efficient, user-friendly system that serves both the film industry and city staff.

🔗 www.filmburbankca.com